CANCELLATIONS: Any cancellations must be made in writing by email, post or fax to Voazok Tours or Voazok Agritours. Cancellations received up to 90 days prior to departure may incur a fee plus any unrecoverable costs incurred which include, any non-refundable costs incurred on the participant’s behalf by Voazok Tours or Voazok Agritours. Cancellations after 90 days are subject to the following fees and charges:

• From 90—45 days to departure – 50% of Deposit plus any unrecoverable costs. No refunds will be guaranteed (refund policies and fees are subject to supplier contracts)
• Within 45 days no refunds will be given.

Please consider travel insurance when paying your deposit.  It should be in place when you make your final payment.

UNUSED SERVICES: It is our policy to follow the itinerary as written, however sometimes due to circumstances outside our control, or in the best interests of the group, the itinerary may vary slightly. No refunds will be given for  any unused portions of the tour in respect of transfers, accommodation, meals, sightseeing tours or any other services included in the tour price, but not utilised by the tour member.

AIRLINE RESPONSIBILITY: The transportation firms  concerned are not to be held responsible for any act, omission or event during the time participants are not on board their aircraft or conveyances. The participants’ contract in use by the carrier concerned, when issued, shall constitute the sole contract between the transportation company or firms and the purchaser of these tours. Any airline does not by virtue of its endorsement of a program represent itself, either as contracting with any purchaser, or as having any other legal relationship with any such purchaser.

BROCHURE/ITINERARY AUTHENTICITY:  This program was correct at the time of printing. The information provided has been compiled with care and is  published in good faith. Variations to the tour, inclusions and prices may occur. This itinerary always remains the  property of Voazok Tours Ltd., and is subject to change, with or without notice.

RESPONSIBILITY: Voazok Tours or Voazok Agritours (which expression shall for the purpose of these conditions include any parent subsidiary affiliate or associated company hereinafter shall be called “the Company”), acts only as agents for the hotels, airlines, bus or car companies, railroads, cruise and steamship lines, or owners or contractors providing accommodation, transportation or other services, and all coupons, exchange orders, receipts, subject to any and all tariffs, terms and conditions under which any accommodation, transportation or any other services whatsoever are provided by such hotels, airlines, bus or car companies, railroads, cruise and steamship lines or owners or contractors.

The Company shall not be liable or responsible for death or injury to any person or loss of, or damage to, any property  or otherwise (including baggage) whether due to its or its agents or employees negligence or otherwise  arising out of, or in connection with, any accommodation, transportation, technical visits or other services or resulting directly or indirectly from acts of God, (dangers  incidents to the sea), fire, breakdown in machinery or equipment, acts of governments or other authorities, force majeur or de facto wars, whether declared or not, hostilities, civil disturbances, strikes, riots, acts of terrorism, thefts, pilferage, epidemics, quarantines, medical or customs regulations, delays or cancellations  of or changes in itinerary or schedules or overbooking or default, or from any causes beyond the company control.

Also, for any loss or damage resulting from improper or insufficient passports, visas or other documents, and that neither the Company nor its agents or employees shall be or become liable or responsible for any additional expense or liability sustained or incurred by the tour member/participant as a result of any of the foregoing causes.

Participants should be aware that programs such as this, visit rural and research properties, parks and conservation areas and occasionally may stay in home-hosted farm stays, safari camps and on houseboats. In addition, our programs may also utilise services and accommodation provided on river and other cruise/water based vessels. All such visits carry inherent potential risks, including but not limited to health risks and injuries from livestock and other animals, equipment as well as trails, roads and tracks. Participants accept such risks as inherent to such programs.

As there can be moderate walking requirements to experience the activities of this program, there is an expectation that participants will have an adequate level of mobility, including the ability to carry their own luggage and enter and exit coaches, boats or trains unassisted.

Unused services cannot be refunded or exchanged. The Company reserves the right to cancel the tour and/or modify the itineraries in any way it thinks desirable and further reserves the right to decline to accept any person on any tour and may substitute hotels where necessary.

Voazok Tours or Voazok Agritours maintains the rights to cancel, without  refund, their services to clients who falsely accept the booking conditions without fully declaring mobility impairments.

COVID-19 ADDITIONAL CANCELLATION TERMS AND HEALTH, SAFETY & WELLBEING

(Including but not limited to COVID-19)

An inherent risk of exposure to COVID-19 still exists in any public place where people are present. Whilst all care will be taken and health and well-being practices have been implemented as part of our operating procedures, Voazok Tours and its partners cannot be held responsible should a participant contract COVID-19 before, during or after the tour.

Should a participant be unable to join the tour or continue tour due to any illness, including COVID-19, the participant is responsible for all associated costs.

We strongly recommend travel insurance with adequate COVID-19 coverage to protect you.

We encourage all participants to take precautions and reasonable steps, both leading up to and during a tour, to prevent the spread of any contagious disease and to protect themselves and others.

Participants presenting for a tour with an unvaccinated COVID-19 status and no medical exemption may be refused entry and access to itinerary inclusions. This is beyond Voazok Tour’s or its partner’s control. It is the participants responsibility to ensure they meet all entry and exit requirements for states and countries they are visiting.  Participants will be responsible for any financial losses incurred as a result of refused entry and there will be no refunds for unused portions of the itinerary.

Government imposed restrictions must be followed at all times and these guidelines override Voazok Tours or Voazok Agritours booking conditions.